House of Chess - Policies
House of Chess Store usually ships the item to any part of the world within 2 days after receiving the order.
Owing to the huge variety of chess items we manufacture, sometimes all of them are not available at our US warehouse. In that case your items will be
directy shipped from our INDIA factory at no additional cost by FedEx International Priority Service. Delivery Time is 4 to 5 days for all American States
including Hawaii & Alaska. You will also get the tracking details for this service.
Shipping within United States, Canada and United Kingdom
All the items are shipped via FedEx. House of Chess Store will send an shipping confirmation email at your email address provided
by you at the time of placing order.
Shipping Charges to Hawaii & Alaska
We don't charge an extra shipping charges in case of Hawaii & Alaska and the same charges are applied which are mentioned at our website.
Shipping outside United States, Canada and United Kingdom
For shipping address outside US, Canada & UK, the shipping company may vary from country to country. However, House of Chess Store will send
an shipping confirmation email at your email address provided by you at the time of placing order.
Although, we assure your ordered items will reach your door steps within 4 to 5 days after we dispatch from our warehouse. Sometimes due to the
unavailability of items at US warehouse, we need to ship them directly from our INDIA factory via FedEx International Priority Service at no additional cost.
Delivery time is again same i.e. 4 to 5 days.
If you are not completely satisfied with your purchase, you may return it within 20 days of the ship date. Merchandise must be
received in new or otherwise original condition with all original packaging. Please email at email@example.com to request
a return authorization (RMA) number. We will not accept returns that have not been authorized and assigned a RMA number.
To return a product follow these steps:
- 1. Email us to inform that you would like to exchange or return a purchase and receive a return authorization number.
- 2. Place the product back in the original (or similar) box and packaging.
- 3. Mark the RMA number on the box.
- 4. Return the product to the address provided to you in email.
House of Chess Store will refund your amount after deducting Shipping and handling charges, and 10% restocking charges. This
guarantee is not valid in case of product abuse or destruction on the part of the consumer. Please ship insured and
well packed, and include your order number. House of Chess Store will not give any refund for merchandise damaged, due to poor packaging on
returns. Please allow 7 to 10 days processing time for credit adjustments on modified orders or returns.
We want to assure you that House of Chess Store respects your privacy. We do collect passive information on products browsed by you and we analyze
this information in aggregate to ensure our site is merchandised in a manner that adds the most convenience and value to our customers.
When an order is placed, we collect basic information including your name, home address, phone, email address and credit card information.
We use this information to confirm your order and to respond to any questions you may have.
If you make a purchase at Houseofchessstore.com, we include you in our list to receive email updates about special offers, new products and services,
and relevant information. We are part of Pleasant Times Industries company. Pleasant Times Industries operates a wide range of high
quality online specialty retail sites. If you want to learn more about Pleasant Times Industries please go to About PTI
for more information.
House of Chess Store has security measures in place to protect the loss, misuse and alteration of the information that we
collect. We utilize a firewall and use SSL encryption to keep this information secure. We use your Internet protocol address to help identify
items in your shopping cart so you don't have to re-enter them each time you visit.
Acceptance of cookies and java scripts is not a
requirement to browse our site, however our shopping cart and product pages does require the acceptance of cookies and java scripts to work properly.
Cookies are never used to store sensitive customer information such as names, addresses, passwords or credit card numbers. If you would like
Your transaction will take place over a secure Server hosted by Yahoo. To read about Yahoo's privacy policies, please visit Yahoo Privacy Policies.
When you shop at Houseofchessstore.com, you never have to worry about credit card safety. We guarantee that every transaction you make will be safe.
We use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL browsers, so that
only Houseofchessstore.com can read a buyer's personal information.
Online purchases are statistically safer than using your credit card at
a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions
because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for
any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use
of your credit card resulted through no fault of your own from purchases made at Houseofcribbage.com while using the secure server.
event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Terms & Conditions
Conditions of Use
Welcome to Houseofchessstore.com. We are a Pleasant Times Industries company. Your use of this site and affiliated Pleasant Times Industries sites
demonstrates your acceptance of the following terms.
Pleasant Times Industries reserves the right to change or modify the content, design, specifications, terms and conditions associated with
the use of Houseofchessstore.com without prior notice. Your continued use of this site after the effective date of such changes constitutes your
acceptance of and agreement to such changes.
If you do not agree to these Terms, in whole or in part, please do not use this site.
Copyright & Trademarks
This website and its contents are intended for your personal use. Unless otherwise noted, all content on this site, including text, graphics,
logos, button icons, images, audio clips, and software, is the property of Houseofchessstore.com and protected by United States and international
copyright laws. All software used on this site is the property of Houseofchessstore.com and protected by United States and international copyright laws.
You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble,
perform, reproduce, create derivative works from, or in any way exploit any of the site content, on this site, in whole or in part.
You may download or copy one copy of the site content for personal, noncommercial use only, provided that no changes in or deletion
of author attribution, trademark, legend, copyright notice, or other proprietary notices shall be made. Downloading or copying site content
for other than personal, noncommercial use is expressly prohibited without the prior written permission of us or any other copyright owner.
You acknowledge that you do not acquire any ownership rights by downloading or copy any of the product listings, descriptions, or prices, nor
may you frame or utilize framing techniques to enclose any trademark, logo, or copyrighted material from the site or use any meta tags or
any other hidden text utilizing our names or trademarks, without our express written consent.
You shall be solely responsible and liable for any and all damages resulting from any infringement of copyrights, proprietary rights, or
any other harm resulting from any uploading, posting or submission of your content on the Site.
Houseofchessstore.com and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or
other content of this site is accurate, complete, reliable, current, or error-free. In the event a product is listed at an incorrect price
or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any
orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order
has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we
shall immediately issue a credit to your credit card account in the amount of the charge.
We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase you may return it as described in
our Return policy.